The adoption of hotel self-service kiosks is becoming increasingly common in Malaysia, making them accessible to hotels of all sizes. Understanding the pricing of these hotel kiosks is essential for hotel owners and managers aiming to upgrade their facilities.
In this blog, we will delve into the factors influencing hotel kiosk pricing in Malaysia, the benefits of implementing these kiosks, and key considerations for hotel owners. Happy reading!
Hotel Kiosk Rental Pricing Evolution
Back in 2020, the cost of basic self-service kiosks was significantly higher. A cashless kiosk would cost hoteliers around RM 2,000 to RM 2,500 per month, while a hybrid kiosk (accepting both cash and cashless payments) ranged from RM 2,500 to RM 3,000. Additionally, integrating a tower workstation incurred an extra setup cost of RM 6,500.
In 2024, the pricing for hotel self check-in kiosks in Malaysia has become more competitive, reflecting increased market demand, material costs, and technological advancements. Here’s a breakdown of the average monthly rental ranges for different kiosk types.
(1) Counter-mounted kiosk/ Tabletop kiosk
- Monthly rental fee range: RM 1,000 – RM 1,200 per month
- Compact size (half the size of a standing kiosk) & lighter weight (40-50 kg)
- Requires table installation
- Cashless payment option
- Suitable for indoor only
- Limited keycard storage due to its compact size
(2) Full-size, freestanding slim kiosk
- Monthly rental fee range: RM 1,000 – RM 1,700 per month
- Standalone kiosk with a sturdy weight (60-100 kg)
- Cashless & hybrid payment (cash + cashless) options available
- Suitable for indoor or outdoor use (under cover)
(3) Full-size, 2in1 vending kiosk
- Monthly rental fee range: RM 1,800 – RM 2,000 per month
- Standalone kiosk with a sturdy weight (300 kg)
- Combines vending and check-in/out functions
- Suitable for indoor or outdoor use (under cover)
- Requires more space due to its size
Factors Influencing Hotel Kiosk Pricing
When evaluating kiosk options, it’s essential to consider various factors beyond just the cost and size. Here are some critical considerations for selecting the right hotel check-in kiosk:
(1) Hardware Quality, maintenance & technical support
- Hardware quality: Choose a provider offering durable hardware that can withstand heavy usage.
- Maintenance & technical support: Opt for vendors that provide comprehensive maintenance and technical support to ensure uninterrupted operation. It’s important to ensure that your supplier is available for resolving complex technical issues. Ongoing maintenance, software updates, and support are crucial for keeping the kiosks running smoothly.
- Flexible solutions for hotel requirements: Ensure the kiosk can handle specific scenarios like early check-ins, late check-outs, midnight check-ins, forgotten room numbers, and foreign guests booking through OTAs but not paying tourism tax.
(2) Software and hardware integration
- PMS integration: The kiosk vendor should support seamless Property Management System (PMS) integration, allowing the kiosk to synchronize with PMS partners to find reservations booked through OTAs and manage the tax collection.
- Keycard integration & recycling: Look for kiosks with keycard recycling features that use a single container for dispensing and collecting keycards, ensuring an adequate supply for guest use.
- Payment integration: Offer various payment methods to accommodate guest preferences.
- ID scanner integration: Ensure the ID scanner can process all passports and Malaysian blue ICs, recognize country codes, store guest information in the PMS, and synchronize with PMS to apply the correct tourism taxes.
- Cash handling: Kiosks with secure cash storage and recycling mechanisms, along with independent dispenser and acceptor storage, enhance security and accounting accuracy.
Consider to automate your hotel with a self-check-in kiosk? What are your next steps?
Investing in a self-service kiosk can be a game-changer for your hotel, offering enhanced efficiency and a better guest experience. Kiosk can automate the font desk, however the floor layout of the hotel need to be designed as kiosk friendly in order to get the lesser staff front desk operation as result.
Interested in how Blend Inn can help?
Blend Inn can provide a simple but comprehensive front desk system to housekeeping helping to automate and streamline all your hotel daily tasks. Interested in learning more about how Blend Inn’s Hotel Kiosk can be implemented in your hotel? Schedule a demo!