Blend Inn Privacy Policy

Blend Inn Privacy Policy

Your privacy on the Internet is of utmost importance to Blend Inn. myblendinn.com and payment.myblendinn.com is owned and operated by Blend Inn Operation Sdn. Bhd [202201042990 (1488687-W)]  (hereinafter referred to as “Blend Inn” or “we” ) a company registered in Malaysia. The following Privacy Policy describes Blend Inn’s policy concerning the gathering and sharing of visitors’ information through the Blend Inn website. It applies to all “Blend Inn sites” (hereinafter referred to as “Blend Inn website” or “Sites” )  – that is, all sites within the “myblendinn.com”. By visiting the Blend Inn website you are accepting the practices described in this policy.

On occasion, we may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of Blend Inn website, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. We will also prominently post such material changes prior to implementing the change. If you do not agree with any changes or modifications to this Privacy Policy, please do not continue using Blend Inn website. You will be deemed to have consented to any modification of the Privacy Policy when you use Blend Inn website after the effective date of the modification.

1. What information does Blend Inn collect?

Normal platform usage
  1. Information Blend Inn Collect Automatically
    In general, you can browse Blend Inn website without telling us who you are or revealing any personal information about yourself. The only information we may collect automatically during general browsing, such as:

    • Location information as provided by your device or browser, such as your device’s GPS signal or information about nearby WiFi access points;
    • Your Internet Protocol (IP) address, cookie identifiers, mobile advertising identifiers, and other device identifiers that are automatically assigned to your computer or device when you access the Internet;
    • Information about your visit to Blend Inn website such as pages that you visit before and after using the services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within Blend Inn website, and other actions taken through use of Blend Inn services.
  2. Information You Provide Directly to Blend Inn
    When you use the services or engage in certain activities, such as registering for a newsletter, requesting services, providing feedback, applying for a job or contacting Blend Inn directly, we may ask you to provide some or all of the following types of information, such as:

    • Contact information, such as full name, email address, telephone or mobile number, position in the company and address;
    • Hotel information such hotel name, hotel location, room type, room units , room rates, average occupancy, and existing operating system.
    • Requests and other correspondence you send to Blend Inn.

    This information is collected only with your knowledge and permission, and is kept in Blend Inn databases based on your consent. For certain Blend Inn websites, registering or supplying personal information sets a cookie*. By setting this cookie, Blend Inn will remember your details the next time you visit, so you don’t have to re-enter the information. This helps us provide you with a better service.

2. What does Blend Inn do with the information it collects?

The information gathered during general browsing of Blend Inn website domains is used to analyse trends for marketing purpose and usage of Blend Inn website and to improve the usefulness of the site. It is not connected with any personal information. However, if you have registered with Blend Inn in connection with any activity on Blend Inn website, the information we collect about your normal web usage will be identifiable to you.

Analytics

We may also use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information regarding visitor behavior and visitor demographics on some of our Services, and to develop website content. This analytics data is not tied to any Personal Data. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and Processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Our uses of such Technologies fall into the following general categories:

  1. Operationally Necessary
    We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our sites, services, applications, and tools. This includes technologies that allow you access to our sites, services, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as saved search, or similar functions;
  2. Performance Related
    We may use cookies, web beacons, or other similar technologies to assess the performance of Blend Inn website, applications, services, and tools, including as part of our analytic practices to help us understand how our visitors use our websites, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services, or tools;
  3. Functionality Related
    We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites, services, applications, or tools. This may include identifying you when you sign into Blend Inn website or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on Blend Inn website;
  4.  Advertising or Targeting Related
    We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.If you would like to opt-out of the Technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.

 

Third party web sites and platforms

  1. Pixel Tags/Web Beacons
    A pixel tag (also known as a web beacon) is a piece of code embedded on Blend Inn website that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
  2. Pixel Tags/Web Beacons
    A pixel tag (also known as a web beacon) is a piece of code embedded on Blend Inn website that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
  3. Social Media Widgets
    Blend Inn website includes social media features such as the Facebook, Instagram and LinkedIn that might include “Like” button and widgets such as the share this button or other interactive mini-programs. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a Third Party or hosted directly on Blend Inn website. Your interactions with these features are governed by the privacy policy of the company providing it.

 

Application usage

On Blend Inn Housekeeping mobile application which is available on iOS and android platform we currently collect the following data: iOS platform enables us to collect the information for crash reports analytical purposes. The data collected is identifier for vendor, allowing for identification of user via several apps without providing any personal identifiable information, mobile device type and its iOS version.On android platform we collect mobile device type, brand and model, IMEI of the mobile device, OS release, SDK version, apps and their version info and network information where available for analytical purposes as well as for the purpose of resolving bugs and crashes.

3. Protecting Your Personal Data

Personally identifiable information
  1. Blend Inn may use the personal information you provide on the Sites to:

    • Contact you – either in response to a query or suggestion, or to mail newsletters, documents, publications, etc. to you, and we also may provide the information to the Blend Inn business partners so they can contact you as well;
    • Manage and process your job application;
    • “Remember” your online profile and preferences; Undertake statistical analysis
  2. What if I don’t want to provide personal information?
    Providing personal information on Blend Inn website is optional. If you choose not to provide personal information, you can still browse and use Blend Inn website, but you will not be able to carry out certain actions such as registering for a newsletter, submitting for an enquiries or applying for a job.
  3. Opting out and changing your information
    At any time, you can cancel or modify your information by contacting us at info@myblendinn.com. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered within a reasonable timeframe. You may also object to the processing of your Personal Data for purposes of advertising and market and opinion research. We reserve the right to charge a reasonable fee for such access in accordance with applicable laws.
  4. Information Blend Inn may share with business partners
    We do not sell or share any personally identifiable information volunteered on Blend Inn website to any third party without prior consent. We do, however, share some user information with our business partners we appoint to perform services on our behalf, such as Housekeeping Management System partners, Property Management System partners, Channel Manager partners, payment services, marketing (also on websites of such third parties), customer care, and related services, so that the whole Blend Inn team can respond to your needs. Any information provided to Blend Inn by users of Blend Inn website is held with the utmost care and security, and will not be used in ways other than as set forth in this privacy policy, or in any site-specific policies, or in ways to which you have explicitly consented. Blend Inn employs a range of techniques and security measures to protect the information maintained on our Sites and System from loss, misuse, unauthorised access or disclosure, alteration, or destruction.
  5. Payment Information
    To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect payment transactions, our third-party payment gateway tokenises customer card details and processes the payment collections through Very Good Security Inc.  Our payment gateway  is certified as a PCI Level 1 Service Provider (the most stringent level of certification available in the payments industry).
  6. Information on property management system that  Blend Inn may use
    We use Personal Data and other information collected from Property Management System:

    • To update the room status in Blend Inn Housekeeping Management System
    • To update the next check-in and room requirements in Blend Inn Housekeeping Management System
    • To provide you with information about our Services on Blend Inn website and to communicate with you to the extent necessary to provide such requested services
    • For an improved user experience and general optimization purposes