Hotel industry has an advanced distribution, but operation is still heavily relied on permanent workforce. We spotted this opportunity to make the lives of hoteliers easier.
We been through tough lockdown period that need to cut staffs and now rising wages in hiring, which leads to profit decrease, chaos and productivity inefficiency. To solve this, we’re building a smart operation, powered by Smart Receptionist + Seamless Housekeeping and entire process are supported by cloud solution. Think combination of PMS + Senang Pay + Twilio in Smart Receptionist ; Grab Maid + Asana in Housekeeping Team, but designed specifically for hoteliers.
That’s Blend Inn.
Instead of adapting in Blend Inn’s processes, we built processes with our team in mind, constantly testing for how our team hold up and enhancing them. We always give feedback from a place of care and support as everyone should be offered the chance to improve.
- Resilient
- Be curious
- Be hard on problems, soft on people
- Continuously improve
Like the industry we serve, hospitality is one of our core value. We continually aim to anticipate needs, build empathy, be generous, and most of all, be genuine. We believe it’s important to act with integrity and to build relationships with the people around us.
- People always first
- Anything driven by passion gives great results
- Be hospitable
- Be humble
Your own projects, creative freedom and training opportunities.
Smart working hours, but aggressive with our goals.
Young, modern working environment full of like-minded people.
Like to travel? You have come to the right place. Working location will be rotated within the teams every 12 months.
Accommodation? Not too worry, it is covered in our benefits.
Team outings.
Life at Blend Inn
At Blend Inn, we are dedicated to creating an environment where all team members feel valued, included and empowered to do their best work. We believe that anything driven by passion gives great results!
Get to know our team
Our People Operation team is a young and longstanding group of people who are responsible for running Seamless Housekeeping, from setting up and maintaining Housekeeping Management System to daily cleaning tasks. Housekeeping Management System is a platform that assigns cleaning tasks, gets room updates, and tracks cleaning quality.
Get to know the role
Housekeeping Attendant is responsible for maintaining the cleanliness of the hotel. You must be able to lift, pull and push a moderate weight, as well as communicate well with hoteliers and team members. This is a fast-paced position that will require you to work quickly and efficiently.
You will also assist the Operation Executive in setting up the Housekeeping Management System and scrutinising the cleaning checklist.
- Work Location: Penang
- Schedule: Full time
- Relocation: Yes, accommodation is provided
- Salary Range : RM1500++-RM1800++
- Performance Bonus: Based on total number of rooms that have been cleaned;
- Working Hours : 9 hrs per day
- Working Day : 6 days
The day to day activities
- Cleaning, dusting, polishing and vacuuming guest rooms as assigned, replacing required supplies and ensuring hotel’s established standards of cleanliness are met
- Changing linens, making beds, and leaving the bathroom sparkling
- Ensuring carts are stocked with cleaning and room supplies
- Completing daily section report as instructed by Operation Executive
- Notifying Operation Executive of maintenance issues or lost-and-found items
- Performing other necessary duties upon request
The must have
- A true desire to satisfy the needs of others
- Must be able to work in a fast-paced environment
- Ability to lift heavy furniture
- Ability to work a flexible schedule including weekends and holidays
- You are legally allowed to work in Malaysia, holding a valid work permit for the country (we do not assist with Visa / permit applications)
Blend Inn perks
- Employment opportunities across Blend Inn in Malaysia
- Quarterly performance BONUS based on total number of rooms cleaned
- EPF & SOCSO contributions
- Accommodation is provided
- Training and professional development
- Uniform is provided
This is a great opportunity to start a career with Blend Inn. For immediate consideration for this position, you may complete an application for this position.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Life at Blend Inn
At Blend Inn, we are dedicated to creating an environment where all team members feel valued, included and empowered to do their best work. We believe that anything driven by passion gives great results!
Get to know our team
Our People Operation team is a young and longstanding group of people who are responsible for running Seamless Housekeeping, from setting up and maintaining Housekeeping Management System to daily cleaning tasks. Housekeeping Management System is a platform that assigns cleaning tasks, gets room updates, and tracks cleaning quality.
Get to know the role
You are responsible for managing all functions related to Seamless Housekeeping, and you’re a highly experienced housekeeper who is passionate about ensuring the comfort and cleanliness of guest rooms as well as hotel public areas. You have an eye for details, and you’re meticulous when it comes to hygiene and cleanliness.
You enjoy working alongside with other teammates to achieve a high level of service standards that depict what our hotelier represents. Additionally, you are a great team member who listens empathetically to Housekeeping Attendant, and one who is motivated by challenges along the way.
- Work Location: Penang
- Schedule: Full time
- Relocation: Yes, accommodation is provided
- Salary Range : RM1700++-RM2700++
- Performance Bonus: Based on total number of rooms that have been cleaned
- Working Hours : 9 hrs per day
- Working Day : 6 days
The day to day activities
- Inspect guest rooms, public areas, etc. after being cleaned by Housekeeping Attendant to ensure quality standards
- Manage Housekeeping Management System daily activities, such as run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Act as a liaison to coordinate the efforts of housekeeping with hoteliers
- Plan the housekeeping department work schedule and tasks, yet ensure sufficient staffing to support the daily operations
- Assist management in housekeeping training
- Perform other necessary duties upon request
The must have
- A minimum of 1 year experience as a in a similar role in hotel
- Must be well organized and able to work a flexible schedule including weekends and holidays
- Require reading, writing and oral proficiency in the English & Bahasa languages
- Ability to work effectively under pressure and teamwork
- A passion for delivering exceptional levels of service
- Proficiency, preferred, with computers and computer programs, including Microsoft Office
- Able to drive operational efficiencies and improvement where needed
- You are legally allowed to work in Malaysia, holding a valid work permit for the country (we do not assist with Visa / permit applications)
Blend Inn Perks
- Employment opportunities across Blend Inn in Malaysia
- Quarterly performance BONUS based on total number of rooms that have been cleaned
- EPF & SOCSO contributions
- Accommodation is provided
- Training and professional development
- Uniform is provided
This is a great opportunity to start a career with Blend Inn. For immediate consideration for this position, you may complete an application for this position.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Life at Blend Inn
At Blend Inn, we are dedicated to creating an environment where all team members feel valued, included and empowered to do their best work. We believe that anything driven by passion gives great results!
Get to know our team
Our Hotelier Success team oversees and grows the business of Blend Inn. They are subject matter experts on all Blend Inn’s services including effective usage, positioning and implementation process. You will work closely with People Operation team to support client proposal development.
Get to know the role
We’re looking for a Hotelier Success Executive who embodies a customer-first mindset and enjoys building and maintaining relationships. They will be highly skilled at breaking down operation processes for hoteliers into actionable steps. The candidate will also enjoy chasing answers, diving deep into troubleshooting and working with their teammates to share solutions and raise the bar for the entire team. If this sounds like you or if you’re excited about this opportunity, we’d love to hear from you!
- Work Location: Penang
- Schedule: Full time
- Relocation: No
- Salary Range : RM1800++-RM2800++ (excluding commission)
- Working Hours : 9 hrs per day
- Working Day : 6 days
The day to day activities
There are 3 key areas to cover:-
1. Sales Opportunities
- Actively seeking out new sales opportunities through online, cold calling, and networking;
- Presentation and system demonstration to clients and answer the inquiries;
- Identify business opportunities for revenue and demand growth and work with cross functional teams to execute initiatives/experiments;
- Optimize digital marketing channels and ads materials across digital placements such as Search and Social with agency to maintain online brand presence, drive new acquisition, retention, lead gen etc;
- Optimise current best practice and framework across hotels depending on current occupancy conditions.
2. Smart Receptionist
- In charge with all functions related to Smart Receptionist, from onboarding to support;
- Smart Receptionist activation: Assist client with setup processes including Property Management System set-up, payment set-up and troubleshooting;
- Smart Receptionist training: Develop training and find ways to scale the training and activation process of utilising the machine and system;
- Smart Receptionist support: Develop the support process for hoteliers, including providing basic support and acting as point of escalation.
3. Billing
- Review service agreement and schedule payments according to agreed timeline;
- Follow up with clients to ensure deposits and payments are collected timely;
- Send monthly billing reports and receipts to clients.
The must have
- Diploma or Degree in Sales, Marketing or equivalent
- Min. of 1 year working experience in similar role
- Must be proficient in general computer knowledge
- Basic understanding of Google Analytics, Google Ads, Facebook Ads, SEO, SEM, and other relevant digital marketing related platforms and tools
- Strong English and Bahasa proficiency with creative copywriting
- Detail oriented and time management skills.
- You are legally allowed to work in Malaysia, holding a valid work permit for the country (we do not assist with Visa / permit applications).
Blend Inn perks
- Opportunities to travel across states in Malaysia with Blend Inn
- Training and professional development
- Commission and performance bonus
This is a great opportunity to start a career with Blend Inn. For immediate consideration for this position, you may complete an application for this position.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
